Frequently Asked Questions
Everything you need to know about shopping with Galerie.
How long does shipping take and what are the costs?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days. Shipping is free on all orders over $150, while a flat rate applies to smaller orders.
What is your return and exchange policy?
You can return or exchange any unworn item with original tags attached within 30 days of delivery. Please visit our Returns Portal to generate a prepaid shipping label.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
Galerie accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options via Klarna and Afterpay.
Are your garments ethically produced?
Sustainability and ethics are core to Galerie. We partner exclusively with certified factories that ensure fair wages, safe working conditions, and reduced environmental impact.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.